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Scope
Design Sprint
UI/UX Design
UX Research
Pacify
October 2021
Pacify is an application formulated to support, socialize and uplift the Health Care Community, emotionally for their mental well-being.
Preface
Pacify was an outcome of the 24-hour design process where we were given an initial brief to design a solution to improve the mental and psychological health of people post covid19.
We took a 24 hours design sprint which began with understanding the brief in detail and concluded with the final prototype
Design Sprint
The design sprint that we adopted for this project began with the understanding phase where we dissected the initial design brief and understood each keyword. Following that we listed down all the affected personas and chose a particular persona for further studies. We carried out 6 interviews and mapped out various insights from them. The final design brief was derived from the same. We further brainstormed the solution and took them for final deliverables.
Timeline for sprint
1. Understanding
Dissecting the brief
Design a solution that has the potential to impact life in light of the effect that pandemic has had on mental and psychological health
The mental and psychological effect
Covid-19 was a pivotal movement in the history of mental health. The impact of the COVID-19 pandemic on mental health is complex, diverse, and wide-ranging, affecting all parts of societies and populations.
The Pandemic
Covid-19 has affected and is still affecting the life of millions across the globe. The economic and social disruption caused by the pandemic is devastating: tens of millions of people are at risk of falling into extreme poverty, job loss, losing loved ones and whatnot, this has made lives upside down. The initial design brief emphasis the trace the covid-19 had left mentally on the life of those who were impacted.
Spectrum of effects of Pandemic in society
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Fears have ranged from those based on facts to unfounded fears based on information/misinformation circulating in the media, particularly social media.
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There are also real worries of job losses and economic slowdown during and following the pandemic.
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Social distancing has led to lesser interaction creating a void at workplaces, hospitals, and other places.
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Distressful psychological symptoms and maladaptive coping with stress, and those who develop a mental disorder.
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The fears of contracting the illness are also frequent and range from misinterpreting every fever or cough as a COVID-19 infection, wanting a test done for reassurance even though there are strict guidelines for testing,
A Cry for help
Mental health conditions contribute to 25% of years lived with disability in the world. Depression is a leading cause of disability, affecting 264 million people. Around half of all mental health conditions start by age 14, and suicide is the second leading cause of death in young people aged between 15-29. More than 1 in 5 people living in settings affected by conflict suffer from a mental health condition, and people with severe mental disorders die10-20 years earlier than the general population.
Who all were affected during COVID?
We listed down all the actors whose mental health was affected during covid. We then voted to select the final persona on whom we will be working further.
Through unanimous decision, we chose the persona of doctors. They were the front-end soldiers during the pandemic and they worked tirelessly to combat it.
2. Divergence
Primary Research
Out of the six interviews we conducted, four of them were doctors and two of them were nurses. All of the interviewees had worked in the front end during the peak time of COVID’19, dealt with COVID patients and three of them were tested COVID positive in 2020.
Insights from Interview
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The number of death of patients proportionally affected the mental health of the workers.
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None of them shared their work-related information or emotions with family, in order to not stress them
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Common stress relief methods were Games, Music, and food
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Most of the doctors suppressed their feelings as they didn't get the right audience to share their feelings.
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Most of them had stories to share, but they didn't find the time.
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Some of them developed substance use disorder, depression, and sadness in general.
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Over time, they became numb to death, few of them also started personalizing the deaths.
Personas
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3. Decide
The Refined Brief
From our primary research, we understood that during the pandemic, Health Care Workers faced huge trauma, as they had lost their patients, colleges, and loved ones. Their life overturned in the last 2 years.
Problem statement:
How can we build an ecosystem for the HCW to pull through the grieve and instability caused by pandemic?
Market Analysis
4. Solution
Brainstorming
We had an intense brainstorming session where each of us tried to generate as many solutions as we could. We looked upon AR Technology, AI assistance, and whatnot. Finally, we opted for a voting system, where each of us cast the vote for the idea which has good potential.
Final Solution
To build a community for health care workers, which allows them to speak their minds with others from the same community. The main aims to bring mental wellbeing for Health care workers through sharing, imagining, and capturing their bygone days or present day’s thoughts, emotions, and incidents
How
By building an application for interaction
Who
Doctors
Nurses
What
Sharing, imagining, and capturing their bygone day’s or present day’s thoughts, emotions, and incidents
Task Flows
Scenario 1: Posting self thoughts
Scenario 2: Group Conversations
Scenario 3: Talk in Person
Information architecture
5. Prototype
Flow Charts
Low Fidelity
High Fidelity
The users can easily leave the room by pressing the leave the room button.
![Phone-screens-[remix].gif](https://static.wixstatic.com/media/343a4e_1fb5c3171be84c30b933d105bd394368~mv2.gif/v1/fill/w_717,h_538,al_c,usm_0.66_1.00_0.01,pstr/Phone-screens-%5Bremix%5D_gif.gif)
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